Terms of Service

01The agreement

These terms, your proposal and any invoice we send make up our agreement. If your proposal says something different from these terms, the proposal applies.

The website is general information. Prices and descriptions on it can change; the proposal you accept is what we commit to.

02The service

Aita is a managed AI team. It usually runs like this:

• Questionnaire and analysis, free. You tell us how your business runs, and we look for what to hand over first.
• Proposal. A call where we show you what we found and what we would build, with a price on each AI employee. You decide.
• Build. If you say yes, we build your AI employees on a private server we buy and run for your business alone (your “Aita”), connect the tools you choose, and show you around.
• Maintain. Each month we keep the technical side running: hosting, updates, monitoring, fixes, and moving your team onto better AI models as they become available.

We also offer paid consultations and one to one Claude Code lessons.

What each AI employee does, which tools it uses and how far it may act are set out in your proposal. Changes to that scope are agreed in writing, and email counts.

03Fees and payment

• Prices are set out in your proposal. They are in US dollars and exclude taxes unless the proposal says otherwise. Where GST or another tax applies, we add it.
• Build fees are paid once, when you accept your proposal and before the build starts.
• Maintain fees are monthly for each AI employee, paid in advance, starting on the day your team goes live.
• Consultations and lessons are paid when you book.
• Payments are made through Stripe payment links, or another method we agree with you.
• Server hosting is included in your maintain fee.
• Other providers' costs are separate. Your AI plan or API usage, and paid plans for the tools you connect, are billed to you by those providers.
• We may change prices for new work at any time. For a monthly service that is already running, we will give you at least 30 days' notice of a price change, and you can end the service before the new price applies.
• If a payment is more than 14 days overdue, we may pause the service after reminding you (section 10).

04Your data and content

• Everything you and your team put into your Aita, and everything your AI employees produce for you, belongs to you, or to whoever already owns it.
• The server your Aita runs on is ours: we buy it, run it and pay for its hosting. Your content on it stays yours.
• You give us permission to host, copy, process and transmit it only as needed to provide, secure and support the service. We do not claim ownership of it, we do not sell it, and we do not use it to train AI models.
• Your knowledge base is made of ordinary files on your server. You can ask for a copy at any time.
• If you put other people's personal information into your Aita, you are responsible for having the right to do so and for giving them any notice the law requires.

Our Privacy Policy explains how we handle personal information.

05Our software and know how

• The Aita software, its design, and our templates, methods and know how belong to us or our licensors. While your service runs, you may use them for your own business.
• You may not copy, resell or reverse engineer the Aita software, except where the law allows it.
• Parts of Aita are open source software. Their own licences apply to those parts, and nothing in these terms limits your rights under them.

06Your accounts and connected tools

• Your AI employees run on your own AI account: your own Anthropic (Claude) or OpenAI (ChatGPT) plan, or your own API account. We never share, pool, resell or lend AI accounts between clients, and never run you on anyone else's account.
• If you connect a Claude or ChatGPT plan, switch model training off in it before you connect it, and keep it off. We check it during setup.
• You also keep your own accounts with the tools you connect, such as Google, Microsoft 365 or Slack. You are responsible for your AI account and those accounts: their terms, their fees, who can use them, and keeping sign in details safe.
• You authorise us and your Aita to use the access you grant for the tasks you set. You can remove that access at any time, although the features that rely on it will stop working.
• Other providers' services are outside our control. We are not responsible for their outages, changes or prices, or for how they handle data under their own terms.

07AI output and human review

• AI employees can make mistakes. They can misread a request, get facts wrong or produce something unsuitable, and they can sound confident while doing it.
• Aita is set up so that sending an email, and similar actions that reach people outside your business, wait for a person to approve them. You are responsible for checking what you approve, and for the decisions you make using AI output.
• Do not rely on Aita alone for legal, financial, medical or safety decisions. Get qualified advice.
• Tell us straight away if an AI employee does something it should not, and we will look into it.

08Acceptable use

You must not use Aita, or let anyone else use it, to:

• break any law, including privacy, spam and consumer laws;
• send unsolicited bulk messages;
• infringe anyone's intellectual property or privacy;
• mislead, harass or harm anyone, or impersonate a person or business;
• try to break into, overload or disrupt our systems or anyone else's;
• break the usage policies of the AI providers or tools connected to your Aita.

You are responsible for how the people you give access to use your Aita.

09Availability and support

• We work to keep your Aita available and running well, but we cannot promise it will always be available or free of errors. Maintenance, outages at our providers and internet problems can interrupt it.
• For help, write to info@ai-team.agency. We aim to reply within one working day (Queensland time), and we treat anything that stops your team working as urgent.

10Pausing the service

We may pause all or part of your service if:

• a payment is more than 14 days overdue and we have reminded you;
• your use breaks section 8; or
• we need to protect the security of your Aita, our systems or other people.

Wherever we reasonably can, we will tell you before we pause the service and explain why. We restore it once the issue is resolved.

11Ending the service

• Either of us can end a monthly service by giving the other 30 days' notice in writing. Email is fine.
• Either of us can end this agreement straight away, by written notice, if the other seriously breaches it and does not fix the breach within 14 days of being asked to.
• Fees for work already done are not refundable, except where the law requires a refund or we agree to one.

When the service ends

• We keep your server for 30 days. During that time, ask and we will send you a copy of your knowledge base, conversations and other content in ordinary file formats.
• After those 30 days we delete the server, any snapshots of it and the credentials stored on it, and remove our access. Connections to Google and other tools stop working, and you can also revoke them with each provider.
• Terms that by their nature should last, such as paying amounts owed, confidentiality and liability, continue after the agreement ends.

12Confidentiality

Each of us will keep the other's confidential information private and use it only for this agreement. This does not apply to information that is already public, that the law requires to be disclosed, or that the other party agrees can be shared.

13Liability

• Nothing in these terms excludes, restricts or changes any right, remedy or guarantee you have under the Australian Consumer Law, or under any other law that cannot be excluded.
• Where the law allows us to limit our liability for failing to meet a consumer guarantee, our liability is limited, at our choice, to supplying the services again or paying the cost of having them supplied again.
• To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of profit, revenue or business opportunity, and our total liability to you under or in connection with this agreement is limited to the fees you paid us in the 12 months before the claim arose.
• We are not liable for loss to the extent it is caused by other providers' services, by actions you or your team approved, or by your breach of these terms.

14Changes to these terms

We may update these terms from time to time, and will publish the new version here with its date. If a change affects an existing client, we will email you at least 30 days before it takes effect. If you do not agree to the change, you can end your service before it applies, at no extra cost.

15General

• Governing law. These terms are governed by the laws of Queensland, Australia. Each of us submits to the courts of Queensland and the courts that hear appeals from them.
• Disputes. If a dispute arises, we will each try in good faith to resolve it by talking first, starting with a written notice that describes the issue. This does not stop either of us seeking urgent relief from a court.
• Events outside our control. Neither of us is liable for a delay or failure caused by events beyond our reasonable control.
• Transfer. You may not transfer this agreement without our consent. We may transfer it to a business that takes over the Aita service, and we will tell you if we do.
• If a term cannot be enforced, the rest of these terms still apply.
• Notices can be sent by email: to us at info@ai-team.agency, and to you at the email address you gave us.

16Contact us